Refunds and delivery
What does this page cover?
This page explains refunds for consultations and medicine, and how medicine is delivered. In it, "the clinic" and "we" mean Bharat Clinic, and "medicine" means medicine the doctor advises for you after a consultation.
In short: you pay the ₹500 consultation fee only after the clinic has confirmed that your concern is suitable and offered a time. If the clinic declines your request, you pay nothing.
When do I get a refund for a consultation?
The consultation fee is ₹500. You pay only after the clinic has confirmed that your concern is suitable and offered a time. If the clinic declines your request, you pay nothing.
- If the clinic cancels, you can choose a new time or a full refund of the ₹500.
- If a video call fails because of the clinic's side, you can choose a new time or a full refund.
- If you cancel in good time, you receive a refund or can move to another time. The notice period is to be set.
- If you miss the appointment, the clinic will say whether the fee is refunded or carried to a new time.
Can I return medicine or get a refund for it?
Medicine that was prepared or advised for you personally may not be returnable once it has been opened or used. If the wrong medicine arrives, or it arrives damaged, tell the clinic and it will replace it or refund it.
Where do you deliver?
The delivery area will be listed here once it is confirmed. Until then, do not assume that medicine can be delivered to your address, and ask the clinic before you decide.
How long does delivery take, and what does it cost?
The courier, the time to dispatch, the delivery time and any charge will be stated here, and shown to you before you pay.
What if a parcel is damaged, wrong or missing?
Tell the clinic as soon as you notice the problem, and send a photograph of the parcel and the label if you can. The clinic will then replace or refund what is wrong.
How is a refund paid?
A refund is paid back by the method you paid with, within a stated number of working days.
Who do I contact about a refund or delivery?
Use the details on the contact page, and say that your message is about a refund or delivery.
See also the terms and how medicine courses work.