Terms of use and booking
What are these terms?
In short:
- A consultation with Dr. D.K. Sharma costs ₹500, in person in Ludhiana or by video.
- You pay only after the clinic has checked that your concern is one it should handle and offered a time.
- Your personalised Dinacharya (daily-routine) guide follows the consultation.
Urgent symptoms: call 112 or go to the nearest emergency department. Do not wait for a booking.
These terms apply when you use this website, send a booking request or consult Bharat Clinic ("the clinic", "we").
In these terms, a consultation is an appointment with Dr. D.K. Sharma (BAMS), in person in Ludhiana or by video. A booking request is the request you send to ask for one. Medicine means any medicine the doctor advises for you after a consultation.
Can I rely on the information on this website?
The information on this site is general health information. It is not a diagnosis and does not replace a consultation. Please read the medical disclaimer. How your information is handled is set out in the privacy policy.
The text, images and design of this site belong to the clinic or are used with permission. Please do not copy them for commercial use without asking. Links to other sites are for your convenience, and we are not responsible for what those sites say.
How do I book a consultation?
A consultation is booked in five steps:
- You send a booking request.
- The clinic checks whether your concern is one it should handle, and offers a time.
- You pay ₹500.
- The clinic confirms the appointment.
- You consult Dr. D.K. Sharma, in person in Ludhiana or by video.
Your appointment is confirmed only at step 4. The clinic may decline a request if it believes your concern needs a different kind of care, and will say so. You pay only after step 2, so you are not charged for a request the clinic declines.
What does a consultation cost, and how do I pay?
The consultation fee is ₹500, whether you come in person or consult by video.
Medicine, if the doctor advises it, is not part of the consultation fee.
Can I change or cancel an appointment?
Please tell the clinic as early as you can if you need to change a time or cancel.
If you ask to change the time within the notice period, the clinic will offer another time. If the clinic cancels, you can choose a new time or a refund of the ₹500. How a missed appointment is treated is set out on the refunds and delivery page.
What should I know about video consultations?
A video consultation needs a steady internet connection and a private place where you can talk freely. If the connection fails, the clinic will try to reconnect or offer another time.
The doctor cannot examine you physically by video. If an examination or test is needed, the doctor may ask you to be seen in person or by another doctor. The clinic does not record video consultations unless you agree first. Tell the clinic where you will be during the call, because the time and the rules that apply can depend on it.
How does medicine work?
Medicine is advised only after a consultation. It is advised for you, for your concern, and should not be shared with others.
Read refunds and delivery for returns and delivery, and how medicine courses work.
What can the clinic not promise?
Health care cannot guarantee a result, and no outcome is promised.
What do I need to do?
To get safe advice, please:
- give the clinic accurate information about your health;
- tell the doctor about every other medicine you take and every condition you have;
- go to an emergency department, or call 112, for severe or sudden symptoms, without waiting for an appointment.
Which law applies, and how are disputes handled?
If something goes wrong, please contact the clinic first so that it can try to put things right.
These terms are governed by the laws of India, and disputes that cannot be settled between us are for the courts of Ludhiana.
How do I contact the clinic about these terms?
Use the details on the contact page, and say that your question is about the terms. To book, go to the booking page.